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What You Agree To When You Use pulaujufi

Every account on pulaujufi operates under a clear set of terms — covering how your account is created, how your wallet activity is handled, and what rights you hold.

Account EligibilityWallet & Payment TermsPrivacy & Data RightsDispute ResolutionJurisdiction Conditions
pulaujufi What You Agree To When You Use pulaujufi
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security and the privacy of your payment details are handled through a combination of technical controls and clear data policies. Players in Bekasi and across Indonesia interact with the platform over encrypted connections, and your wallet credentials are never stored on our side — we receive only the confirmation token from DANA, OVO, or GoPay after a transaction clears. Here is what we do and how you can act on your rights.

Data Retention

We hold your account and transaction data for the period required under applicable law. After that window, data is deleted or anonymised unless a dispute is open.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve the platform. You can manage cookie preferences from your account settings page.

Account Security

Login uses OTP verification tied to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support.

Your Data Rights

You may request a copy of your personal data or ask for it to be corrected or deleted by contacting support in writing with your account details and the specific request.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account — a data request, a payment dispute, or a question about eligibility in your region — use one of the channels below. Our support team handles account-specific legal queries directly, so have your registered phone number or wallet reference ready when you get in touch.

Team online

Live Chat

Start a live chat from your account dashboard for account or payment term queries. Have your DANA, OVO, or GoPay transaction reference at hand.

Email Support

Send detailed legal or data-related requests to our support email. We aim to respond to all written queries within two business days.

Help Centre

Our help centre covers common questions on account terms, wallet conditions, and regional eligibility — check it first for faster answers.

Common Legal Questions About Your Account

These are the questions we see most often around account terms, data handling, and player rights. If your question is not covered here, our support team can help with the specifics of your account situation.

Access depends on local law and is available where your region permits. It is your responsibility to confirm that using the platform is lawful in your area before opening an account.

Contact our support team in writing through the email channel with your registered account details and a clear description of what data you want. We will process valid requests within the timeframe required under applicable law.

Your data is retained for the period required by law after account closure. Once that period expires and no disputes are open, your personal data is deleted or anonymised from our active systems.

No. We receive only a transaction confirmation token from DANA, OVO, or GoPay after a payment processes. Your wallet credentials and PIN are never transmitted to or stored on our platform.

If a specific clause concerns you, reach out to support before continuing to use the account. Continued use after a terms update notice period is taken as acceptance of the revised conditions.

We will notify you of any material updates via the contact details on your account — usually your registered mobile number or email — with a reasonable notice period before the change takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.